ahpcs.comAfter Hours PC Services | Your Geek on Call
Title:After Hours PC Services | Your Geek on Call
Description：After Hours PC Services | Your Geek on Call After Hours PC Services Your Geek on Call Skip navigation About Me Posts RSS Office 365 About Me Robert M. Hicks Thank you for giving me the opportunity to
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After Hours PC Services | Your Geek on Call After Hours PC Services Your Geek on Call Skip navigation About Me Posts RSS Office 365 About Me Robert M. Hicks Thank you for giving me the opportunity to detail some of the experiences I have gained. I am proudly named “my geek” by most all who knows me. Microsoft wrote most of the first books I have read as a child. About the time I started programming simple educational applications for extra credit in 5th grade, friends and their parents began paying me to help them make their computers work for them. Learning that I can help make a computer work for people instead of people working on computers was life changing. I have been following the rapidly changing world of information technology from DOS 2.2 through Windows 10, from Apple 2pc to the latest MacBook Pro and every portable device I can get my hands on or emulate. I have made it my life’s work to help people get the most out of the technology that drives this world. Although I am primarily self-taught, I have recently begun pursuing a formal education with the University of Missouri, Kansas City Campus. It is my eventual goal to obtain a Bachelor’s of Science, specializing in computer engineering and programming while at the same time rounding off my education with some of my less developed disciplines. I hope to be able to achieve this by 2020 although I have had to put on hold my class schedule due to financing issues. Learning in my field is often needed and rarely provide enough time to allow the chance to create a formal program to attend. It is simply a life long passion and necessity. Summary of Qualifications Help Desk Service provider proficient at providing easy to understand instructions Excellent at integrating existing software to new technology Expert understanding of all commonly used office software and equipment Area of Expertise Mobile Device office integration Malware/Virus protection and recovery CMS and Database Optimization Database design and implementation Exchange server and Active directory management Professional Experience Support.com, Inc. Remote Network Service Technician Home Based Telecommute 2013-2014 Remote troubleshooting of customer’s networks, computers, mobile devices and other peripherals Customer Satisfaction Issue Resolution as Liaison for Major Telecom Corporation Documented all issues with issue/resolution tracking system Economic Development Corporation Document Database Management and Help Desk Kansas City, Missouri 2006-2011 Assisting with meetings and events providing for last moment agenda changes Printer and other office equipment troubleshooting Digitizing audio, pictures, video and traditional documents for full text searching H & R Block Remote Desktop Services Kansas City, Missouri 2002-2006 (Seasonal) Desktop and office equipment troubleshooting in a fast paced call center environment In-House Desktop Support while documenting issues and resolutions provided At both H&R Block (4 tax seasons) and Support.com, Inc. (one year) the vast majority of my job requirements were performed remotely with both remote access tools and phone support. While working for the Economic Development Corporation (5 years), I managed printers, Application Servers, MS Exchange configuration and troubleshooting and provided help desk services such as “How do I make Ms Excel do this?” and, “Why did Outlook do that?”. It was also my responsibility to operate the equipment for our meetings from conference systems including Polycom equipment. Several different A/V systems were to control the room’s projectors, screens, lights, and various other “Smart Room” technologies although I could not name the particular brands they are similar to the services that Crestron devices provide. I have more than 10 years of experience trouble shooting wireless and wired network issues as well as the skills needed to configure a network to any need. I have owned, and provided support for IOS devices (ipad, iphone) and android professionally for more than 3 years and am typically the goto person all who know me to get help using them from very beginning of these devices history and continue to keep current on integrating them into todays office. To summarize I have more than 10 years professional experience in all aspects of computing tech, mobile or otherwise. From software to hardware, either local or remotely, I configure and fix it. I have always respected my clients’ need for privacy and the potential dangers involved accessing thier information and have been trusted with properly using security methods such as VPNs and other federally required security methods to ensure no security breaches. Please feel free to review my LinkedIn account www.linkedin.com/in/robertmhicks/en where many past coworkers have acknowledged my proven skills. Leave a Reply Cancel reply Your email address will not be published. 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